Frequently Asked Questions

Below you’ll find answers to some of the most common questions about our services and our practice. If you have further inquiries, please feel free to contact us.

FAQs

A medical referral is not required to see our physiotherapists.

The majority of policies with extras cover will provide a rebate for physiotherapy.

A Medicare Rebate can be claimed for up to 5 physiotherapy sessions for those with an Enhanced Primary Care (EPC) Plan under the Chronic Disease Management Program. Please note that there is an out-of-pocket (‘gap’) fee. The ‘gap’ is the amount payable after the Medicare Rebate.

Please bring any referral letters and relevant test results such as X-rays, Ultrasound, MRI or CT reports.

Payment in full is required at the time of consultation. EFTPOS, Visa and Mastercard are accepted. If you need to cancel your appointment we request that you provide at least 24 hours notice to avoid a 50% cancellation fee.