Do I need a referral?

A medical referral is not required to see our physiotherapists.

Does private health insurance cover my treatment?

The majority of policies with extras cover will provide a rebate for physiotherapy. You can claim on-the-spot at MOVE Physiotherapy through our HICAPS machine.

Does Medicare cover my treatment?

A Medicare Rebate of $52.95 can be claimed for up to 5 physiotherapy sessions for those with an Enhanced Primary Care (EPC) Plan under the Chronic Disease Management Program. Speak to your doctor to determine your eligibility.

All EPC consultations are up to 30 minutes. Bulk Billing (no out-of-pocket fee) is only available from Monday to Friday 10am to 4pm and only applies to:

  • Children 15 and under
  • Health Care Card Holders
  • Pension Card Holders
  • DVA Card Holders

An out-of-pocket (‘gap’) fee applies for all other patients. The ‘gap’ is the amount payable after the Medicare Rebate.

Do you treat WorkCover and TAC clients?

Yes, we are registered to treat WorkCover and TAC clients. However we do not directly invoice WorkCover, TAC or employers for your treatment. You will be asked to settle your account at the time of treatment. We can provide you with an invoice so you can seek reimbursement. You should be aware that in some instances the cost of treatment may be in excess of the amount WorkCover or TAC may reimburse.

What are the terms for payment and cancellation?

Payment in full is required at the time of consultation. EFTPOS, Visa and Mastercard are accepted. If you need to cancel your appointment we request that you provide at least 24 hours notice to avoid a 50% cancellation fee.

What do I bring to my appointment?

Please bring any referral letters and relevant test results such as X-rays, Ultrasound, MRI or CT reports.

How do I leave a Google Review for MOVE Sports & Spinal Physiotherapy?

Most of our clients contact us after having read a review, or as a result of a direct referral; word of mouth is very important to us. If you are happy with our service then we would appreciate it if you could spare a few minutes of your time reviewing your experience with us on Google. If you haven’t written a Google review before, we have put together an easy to follow, step by step guide to the process. How to: Google Review